Shipping Policy
Order Processing Time
All orders are processed and dispatched within 1-2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by a few days. If there will be a significant delay, we will notify you via email or the contact information provided at checkout.
Shipping Times
Once your order has been dispatched, delivery times vary depending on your location:
International: 9-12 business days
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update after dispatch.
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Customs policies vary widely by country, so please contact your local customs office for more information.
Delays
We are not liable for any delays caused by customs, natural disasters, courier issues, or other circumstances beyond our control. If your order is significantly delayed, please reach out to us and we will do our best to assist you.
Lost or Damaged Packages
We are not liable for products damaged or lost during shipping. If you received your order damaged, please contact us directly with photo evidence of the damaged product and packaging, and we will process a claim on your behalf as soon as possible.
Incorrect Shipping Addresses
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we cannot guarantee changes once an order has been dispatched.
Missing Packages
If your tracking information shows your order was delivered but you have not received it, please:
- Check with neighbors or building management
- Contact the shipping carrier directly with your tracking number
- Contact us if the issue remains unresolved after 48 hours
Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: [Insert Support Email]